Returns & Exchanges

At Smith Teamaker, we want you to be completely satisfied with your purchase; if you are unhappy with your tea or teaware, please contact us within 30 days for a resolution.

Return Process

• 1.
  Contact Support

  Email our hospitality team with your order number and details regarding the item you wish to return or exchange.

• 2.
  Receive Authorization

  Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Package Your Item

  Carefully pack the unused tea or teaware in its original packaging to ensure it arrives back at our atelier safely.

• 4.
  Refund Processing

  Once your return is received and inspected, we will issue a refund to your original payment method or arrange for a replacement.