Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my Smith Teamaker teas to maintain freshness?
To preserve the delicate essential oils and flavor profiles, store your tea in a cool, dry, and dark place away from strong odors. Our signature cartons or airtight tins are ideal for maintaining peak freshness.
Are your tea sachets compostable?
Yes, our signature oversized sachets are made from a plant-based material that is fully commercially compostable. We are committed to sustainability without compromising the quality of the brew.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once your tea is on its way, you will receive a shipping confirmation email containing a tracking number to monitor your delivery.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that custom duties may apply depending on your country's regulations.
What is your return policy for food products?
Due to the nature of our food products, we cannot accept returns on tea. However, if there is an issue with your order or if it arrived damaged, please contact our team within 30 days for a resolution.
Are Smith Teamaker products gluten-free and vegan?
Most of our teas and herbal infusions are naturally gluten-free and vegan. For specific blends containing unique inclusions like chocolate or honey, please refer to the ingredient list on the product page.